Integrated IT Service Management is about delivering what the business needs when needed. It is about aligning IT initiatives with the organization's goals for better outcomes and responding rapidly to change. Mapping IT projects to goals and strategies to work on suitable projects.

Course Image Gestión de Problemas: Análisis de Causa Raíz

Gestión de Problemas: Análisis de Causa Raíz

Este curso interactivo prepara a los participantes para el examen de certificación Root Cause Analysis Specialist en gestión de problemas. Aprenderás un enfoque práctico y estructurado para aplicar principios y técnicas comprobadas de análisis de causa raíz, permitiéndote identificar y resolver inc…
Course Duration in Hours: 16 hours
Skill Level: Intermediate
Course Image Problem Management-Root Cause Analysis Specialist

Problem Management-Root Cause Analysis Specialist

This interactive workshop prepares the participant for the Professional Designation exam leading to the Root Cause Analysis Specialist certificate in problem management. This will provide course participants with a practical, structured approach to applying established root cause analysis principle…
Course Duration in Hours: 16 hours
Skill Level: Intermediate