IT service management is the management approach adopted by an IT organization to deliver value to consumers through quality digital products and services. IT service management is the new normal after the post-pandemic impact. Many organizations recognize that things have changed and will continue to change in their environments. They discover new ways of working to meet the business expectations of service delivery and support capabilities.

Course Image ITIL® Estrategia Digital y de TI (DITS)

ITIL® Estrategia Digital y de TI (DITS)

Conocer como construir un marco de trabajo que ayude a las organizaciones a integrar la estrategia digital con la gestión de servicios de TI. Este enfoque permite una mejor respuesta a los desafíos de la disrupción digital, alineando las operaciones con las necesidades del negocio.
Skill Level: Beginner
Course Image ITIL 4 Foundation Course (Onsite English)

ITIL 4 Foundation Course (Onsite English)

The purpose of this course is to introduce learners to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
Course Duration in Hours: 16
Skill Level: Beginner
Course Image ITIL 4 Foundation (Spanish)

ITIL 4 Foundation (Spanish)

El objetivo de este curso es que los alumnos se inicien en la gestión de servicios de TI, que comprendan el lenguaje común y los conceptos clave, y que vean cómo pueden mejorar su trabajo y el de su organización adoptando el marco de trabajo que ofrece ITIL 4.
Course Duration in Hours: 16
Skill Level: Beginner
Course Image ITIL 4 Foundation Course (Hybrid)

ITIL 4 Foundation Course (Hybrid)

The purpose of this course is to introduce learners to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
Course Duration in Hours: 16
Skill Level: Beginner
Course Image Problem Management-Root Cause Analysis Specialist

Problem Management-Root Cause Analysis Specialist

This interactive workshop prepares the participant for the Professional Designation exam leading to the Root Cause Analysis Specialist certificate in problem management. This will provide course participants with a practical, structured approach to applying established root cause analysis principle…
Course Duration in Hours: 16 hours
Skill Level: Intermediate
Course Image ITIL®4 Foundation-English

ITIL®4 Foundation-English

The purpose of this course is to introduce learners to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
Course Duration in Hours: 16
Skill Level: Beginner
Course Image ITIL®4-Dirección, Planificación y Mejora

ITIL®4-Dirección, Planificación y Mejora

El propósito de este curso es proporcionar al candidato las habilidades prácticas necesarias para crear una organización de TI con capacidad de “aprendizaje y mejora”, con una dirección estratégica sólida y eficaz. Asimismo, tiene como objetivo proporcionar a los profesionales un método prác…
Course Duration in Hours: 20
Skill Level: Intermediate
Course Image ITIL® 4 - TI de Alta Velocidad

ITIL® 4 - TI de Alta Velocidad

El propósito del curso ITIL®4-TI de alta velocidad es aportar al candidato el entendimiento de las formas en que las organizaciones digitales y los modelos operativos digitales funcionan en entornos de alta velocidad, enfocándose en la entrega rápida de productos y servicios para obtener el máxi…
Course Duration in Hours: 20 hours
Skill Level: Intermediate